ANGGRAENI, Diana. Electronic Customer Relationship Management and Browsing: Driving Electronic Word of Mouth in Indonesia’s Online Marketplace. Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia, Indonesia, v. 10, n. 1, p. 222–232, 2025. DOI: 10.25008/jkiski.v10i1.1035. Disponível em: https://mail.jurnal-iski.or.id/index.php/jkiski/article/view/1035. Acesso em: 12 oct. 2026.